Simple Swaps for More Powerful Communication
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The power of active over passive voice.
Let me know your thoughts by commenting on LinkedIn (click on the image above to go to LinkedIn). Thus far, I like the following:
Comment from Catherine Kwan: Eliminating minimizing/modifying language is a powerful way to uplevel your credibility and bring people *in* to the interaction - Tough because so many of us do it without realizing! Karen Bloore Hunt challenged and inspired the Kahilla community to get rid of "just" in our language libraries - so many of our members are now catching it in emails and commenting on how much more compelling they can be without "sorry's" and "just's"!
Comment from Lisa Doan: I agree with all of them except for “Sorry, I messed up.” I think when making mistakes (especially big ones) that it is good to acknowledge and apologize if you are at fault vs running into fixing the situation right away. It would comfort me as the receiver of the comment to know that the “mistaker” took time to realize their own fault and reflect on how to improve the situation. I think the best follow-up would be to apologize, offer context to situation and a recommended solution. If it’s something small, “I’ll fix it right away” is fine.
Comment from Adrian Pierce: Love it..and for our long-winded friends, these pairs are often said/written together.
Comment from Dhruv Madhok:
Instead of: "Sorry for being late"
Say: "Thank you for waiting"
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